Solutions for Public Service

The 4M Platform enables government institutions to streamline operations, improve public services, increase transparency, control, and accountability, while reducing administrative cost and complexity.

Improve public services and communication with citizens

Modern information and communication technology (ICT) represent a historic opportunity for governments to improve public services for its citizens across several areas. The most obvious are healthcare, education, tax-collection, pension disbursement, and general e-governance interaction with citizens. 4M provides a framework for streamlining communication, dialogue and service delivery between public institutions, private companies and citizens.

Consolidate and streamline communication infrastructures

4M provides cost-efficient solutions for public institutions. Consolidating all their communication, public institutions are enabled to streamline communication and interaction with private companies and citizens. This can be via fixed lines, SMS, USSD, interactive voice and Web on one secure, robust, and scalable infrastructure. It avails seamless communication and self-service across any device accessible to citizens. And via voice commands from any type of mobile phone or fixed line, it includes citizens with limited literacy.

Increase transparency and improve control, accuracy and accountability

The 4M Platform integrates easily with existing systems. And it provides an advanced toolkit for data analytics and reporting. Hereby public institutions can keep track of interactions with citizens and be alerted of e.g. transactional irregularities, national health issues and outstanding payments.

Open ecosystem for public service development

The 4M Platform enables governments and public institutions to collaborate, interconnect and integrate with the telecom sector and the financial sector. It further enables the software industry and system integrators to compete on equal terms. They can build competitive and cost-efficient services that can be operated, managed and maintained as services, which reduces cost, risk, and initial investment for the government.